Some students, staff, and faculty prefer to call or email the Technical Support Desk while others prefer to enter tickets themselves. The following guide is intended to help navigate the end user through our Knowledge Base and Service Catalog.
Knowledge Base
The Knowledge Base is a collection of self-help articles that are intended to assist the end user solve their own problems. It is divided into categories to help people locate articles. Some articles are located under more than one category.
Service Catalog
The Service Catalog offers common services that are offered by Berry's OIT department. Like the Knowledge Base, it is divided into categories.
Check Back Frequently
The Knowledge Base and Service Catalog will continue to evolve and change. Please check back frequently.
If you have a suggestion for an article or service that you think would be helpful to the Berry community, please let us know at computing@berry.edu
I can't find what I'm looking for but I still need to open a ticket to request assistance.
You can contact the Technical Support Desk at computing@berry.edu or at 706-238-5838 between 8am and 4:45pm, Monday through Friday when the college is open.