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Services or Offerings?
Activate Ethernet Port
  1. Services
  2. Infrastructure
Need an Ethernet port activated in an office area, academic space, or residence hall.
Adobe Creative Cloud Access
  1. Services
  2. Accounts & Access
Use this service to request access to Adobe Creative Cloud. Request for student access must be made by a professor or work supervisor with the reason for access.
Canvas & Yuja Support for Students
  1. Services
  2. Teaching, Learning, and Events
Support request for students experiencing issues with Canvas/Yuja
Canvas or YuJa Assistance for Faculty
  1. Services
  2. Teaching, Learning, and Events
Faculty member needs assistance with Canvas or YuJa for their classes. This includes Canvas integrations such as Turnitin.
Computer/Peripheral/Software Issue
  1. Services
  2. Computer, Device, and Printing Support
Report an issue with a Berry owned computer or peripheral or request assistance troubleshooting software failures, configuration issues, and error messages.
Create Shared Mailbox (Email)
  1. Services
  2. Email, Calendar, & Messaging
For requesting creation of a shared email account
Dig Permit
  1. Services
  2. Infrastructure
Telecom dig permits as requested by facilities services department
General Request for IT Support
  1. Services
  2. None
IT Project Request Service
  1. Services
  2. Project Management Service
The IT project request form is used to initiate the planning process for the Office of Information Technology (OIT).
MFA Assistance Needed
  1. Services
  2. Accounts & Access
Issues with MFA that require assistance. (MFA is how we approve our logins to Berry resources, such as with the Microsoft Authenticator app.)
Password Reset
  1. Services
  2. Accounts & Access
Request for password reset assistance
Printer not Working
  1. Services
  2. Computer, Device, and Printing Support
Berry owned printer is not printing.
Run Data Cable and/or Install Ethernet Port
  1. Services
  2. Infrastructure
Berry faculty and staff use this form to request moving or adding Ethernet ports or request new Ethernet cables. This is for office and academic spaces.
Security Consulting and Education
  1. Services
  2. Information Security
Individual or group training and/or consulting regarding information security
Telephone Not Working
  1. Services
  2. Telephone/Voicemail
Office phone is not working, possibly with no dial tone. Rebooting the phone did not work.