How to Unlock Account

Issue:

Locked out of account but know password

Solution

You can unlock your account in the following manner:

1. Go to the Berry MyApps Portal in any web browser.
2. Click on "Can't access your account?".
3. Click on "Work or school account" if requested.
4. Enter your Berry email address in the first box.
5. Enter the security Captcha
6. Click Next
7. A security code will be sent to your alternate email address, or, if you have set up your self-service password reset options, you will be able to choose what method you want to use to recover access to your account.