Popular Services
Report an issue with a Berry owned computer or peripheral or request assistance troubleshooting software failures, configuration issues, and error messages.
Use this service to request access to Adobe Creative Cloud. Request for student access must be made by a professor or work supervisor with the reason for access.
Request assistance for Jenzabar.
Need an Ethernet port activated in an office area, academic space, or residence hall.
Use to request assistance with Microsoft Teams on a Berry owned computer.
Berry staff request PowerFAIDS permissions including additions, removals, and changes.
Office phone is not working, possibly with no dial tone. Rebooting the phone did not work.
Issues with MFA that require assistance. (MFA is how we approve our logins to Berry resources, such as with the Microsoft Authenticator app.)
For requesting creation of a shared email account
EZConnect password needs to be resent or assistance provided in obtaining an EZConnect password. EZConnect passwords are used to connect devices such as smart tvs and gaming systems to WiFi.
Use for phone requests for new employees or employees changing offices.
Faculty/staff permission request for Salesforce. This is typically requested by those involved with admissions and/or advancement.
Request to update your Berry owned computer from Windows 10 to Windows 11. We are unable to provide update service for non-Berry computers.
Request to recycle Berry College owned computers, monitors, printers, keyboards, and such.
General request for assistance with classroom technology.
Support request for students experiencing issues with Canvas/Yuja
The IT project request form is used to initiate the planning process for the Office of Information Technology (OIT).