Popular Services
Report an issue with a Berry owned computer or peripheral or request assistance troubleshooting software failures, configuration issues, and error messages.
The IT project request form is used to initiate the planning process for the Office of Information Technology (OIT).
Request assistance for Jenzabar.
Issues with MFA that require assistance. (MFA is how we approve our logins to Berry resources, such as with the Microsoft Authenticator app.)
Faculty or Staff request assistance with Feith
EZConnect password needs to be resent or assistance provided in obtaining an EZConnect password. EZConnect passwords are used to connect devices such as smart tvs and gaming systems to WiFi.
Assistance is needed with a projector in a classroom or auditorium
This is for those applying for admission to Berry College who need assistance or experience error messages when using the MyBerry portal.
Need an Ethernet port activated in an office area, academic space, or residence hall.
Office phone is not working, possibly with no dial tone. Rebooting the phone did not work.
ID card not working on door, in dining hall, or in library. Car decal not opening gate.
Use this service to request access to Adobe Creative Cloud. Request for student access must be made by a professor or work supervisor with the reason for access.
Faculty/staff permission request for Salesforce. This is typically requested by those involved with admissions and/or advancement.
Request to update your Berry owned computer from Windows 10 to Windows 11. We are unable to provide update service for non-Berry computers.
Berry staff request PowerFAIDS permissions including additions, removals, and changes.
Faculty and staff who travel abroad need to check out a travel laptop.
Use to report issues with the entrance gates including those at Oak Hill Residences.
Faculty member needs assistance with Canvas or YuJa for their classes. This includes Canvas integrations such as Turnitin.
Multimedia equipment or training is needed for a campus event (not a regularly scheduled class). A minimum of 7 working days notices is required.
General request for assistance with classroom technology.