Popular Services

Report an issue with a Berry owned computer or peripheral or request assistance troubleshooting software failures, configuration issues, and error messages.


Use this service to request access to Adobe Creative Cloud. Request for student access must be made by a professor or work supervisor with the reason for access.


Unable to access voicemail and need passcode reset


Office phone is not working, possibly with no dial tone. Rebooting the phone did not work.


Report issues with WiFi


Berry faculty and staff use this form to request moving or adding Ethernet ports or request new Ethernet cables. This is for office and academic spaces.


General request for assistance with classroom technology.


The IT project request form is used to initiate the planning process for the Office of Information Technology (OIT).


Faculty member needs assistance with Canvas or YuJa for their classes. This includes Canvas integrations such as Turnitin.


PowerFAIDS is locked and needs unlocked.


Use for phone requests for new employees or employees changing offices.


For requesting creation of a shared email account


Request for password reset assistance


Faculty or Staff request assistance with Feith


Faculty/staff permission request for Salesforce. This is typically requested by those involved with admissions and/or advancement.


EZConnect password needs to be resent or assistance provided in obtaining an EZConnect password. EZConnect passwords are used to connect devices such as smart tvs and gaming systems to WiFi.


Add, remove, or change Feith permissions


Faculty and staff who travel abroad need to check out a travel laptop.


Individual or group training and/or consulting regarding information security


Berry staff request PowerFAIDS permissions including additions, removals, and changes.


Issues with MFA that require assistance. (MFA is how we approve our logins to Berry resources, such as with the Microsoft Authenticator app.)