Accessing a Shared Inbox on Outlook

Depending on if you use the web version of Outlook or the desktop version, you will access the inbox in different ways.

To open a shared inbox in the web version of Outlook, you will need to:

  1. Sign into your Outlook
  2. Click the user icon in the upper right of the screen (it will either be your picture or your initials)
  3. Select "Open another mailbox"
  4. Enter the address of the inbox you want to access
  5. The inbox will then open in a new window


For the desktop version of Outlook, the shared inbox will usually show as an added account or a folder under your user account (under the "Shared with Me" section) once you have been added to the member list for it. If it does not auto-add, please try restarting the Outlook app and your computer. If it still does not auto-add, you can manually add it by:

  1. Opening the Outlook desktop app (new)
  2. Selecting the File tab
  3. Clicking Account Settings
  4. Selecting Account Settings a second time
  5. Click "New" under the Email tab
  6. Enter the shared inbox's address
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