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Depending on if you use the web version of Outlook or the desktop version, you will access the inbox in different ways.
To open a shared inbox in the web version of Outlook, you will need to:
- Sign into your Outlook
- Click the user icon in the upper right of the screen (it will either be your picture or your initials)
- Select "Open another mailbox"
- Enter the address of the inbox you want to access
- The inbox will then open in a new window
For the desktop version of Outlook, the shared inbox will usually show as an added account or a folder under your user account (under the "Shared with Me" section) once you have been added to the member list for it. If it does not auto-add, please try restarting the Outlook app and your computer. If it still does not auto-add, you can manually add it by:
- Opening the Outlook desktop app (new)
- Selecting the File tab
- Clicking Account Settings
- Selecting Account Settings a second time
- Click "New" under the Email tab
- Enter the shared inbox's address