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Login issues? An excellent troubleshooting step is to use private or incognito browsing.
Incognito Mode in Chrome:
- Open Google Chrome.
- Select the three dots in the top right corner.
- Select New Incognito Windows from the drop-down menu. A new window will open, usually darker than normal, and shows Incognito at the top right.
![Chrome](https://support.berry.edu/TDPortal/Images/Viewer?fileName=c16abd74-afcf-4fd7-9784-17328d1d0838.png&beidInt=44)
Private Browsing in Safari
- Open Safari.
- Select File at the top left.
- Select New Private Windows from the drop-down menu. A new window will open, showing Private at the top left.
![Safari](https://support.berry.edu/TDPortal/Images/Viewer?fileName=7d1ea0c4-5c94-40f5-9270-e4f6108f953f.png&beidInt=44)
Private Browsing in Edge
- Open Microsoft Edge.
- Select the three dots at the top right.
- Select New InPrivate Windows from the drop-down menu. A new window will open, showing InPrivate at the top right.
![Edge](https://support.berry.edu/TDPortal/Images/Viewer?fileName=788d401a-3e37-4b70-8f72-c7594b76a6f1.png&beidInt=44)
Private Browsing in Firefox
- Open Firefox.
- Select the three lines at the top right.
- Select New private window from the drop-down menu. A purple-themed window will open and show a mask at the top right.
![Firefox](https://support.berry.edu/TDPortal/Images/Viewer?fileName=37fe054b-fafc-4cea-80c4-9ae2d31dfc50.png&beidInt=44)