Mobile Printing on Macs Waiting for Authorization

Issue:

Unable to mobile print from a Mac. Pop up box says Waiting for Authorization

Answer:

1. In order to get the authentication screen pop up hit the refresh button on the "Waiting for Authentication" screen.
2. A pop up appears to enter username and password.
3. Enter the period in the correct placement in their name.
4. Enter password.
5. Click connect.

OR

1. Remove the printer and add it back.
2. Then, when trying to print the document, the same authentication screen should pop up and the user must enter in the first.last name and their AD password.